Refund Policy
Last updated: June 2026
Because our products are personalised and made to order, this Refund Policy explains when refunds and replacements apply.
1. Personalised items
Custom, made-to-order items cannot be returned or refunded for change of mind, as they are created specifically for you. We share a preview for handcrafted items so you can approve the design before production.
2. Damaged or defective items
If your order arrives damaged, defective, or significantly different from your approved preview, we'll happily arrange a replacement or refund. Please contact us within 48 hours of delivery with clear photos of the issue and the packaging.
3. Wrong details
Please double-check names, dates, spellings and photos before approving. We produce exactly what is approved; errors in customer-supplied details are not eligible for a free remake.
4. How refunds are issued
Approved refunds are processed to your original payment method through our payment partner, typically within 5–7 business days.
5. Contact
To raise a refund or replacement request, email giftfift.in@gmail.com or message us on WhatsApp.